SUBMITTING A WORKORDER | All incoming jobs should have a completed "CTP Request Form" or "Film Output Request Form", faxed or emailed before we can begin work on your job. You can download the form you need from one of the links below. | | 3. E-mail a message addressed to orders@servtype.com and attach the files ("Collect for Output" i.e. placed graphic files and fonts used in document) as a compressed archive (i.e.: Stuffit Deluxe, WinZip, or PKZip). The entire file transferred should be no larger than 10mb. When sending us a file please be sure to communicate with our personnel for notification of incoming mail and please fax
(719-578-0900) us output specifications, on one of our forms. | SOFTWARE LIST | This is a list of software applications which we support. Service Typographers maintains the latest version of these software applications. We are willing to output from most word processing applications that may be unstable and erratic when imaging to our high resolution imagesetters. There will be a charge for the extra system time. | Any PostScript or PDF file (*.ps,*.eps,*.pdf)
Quark Xpress
Adobe Acrobat
Adobe InDesign
Adobe Illustrator
Adobe PageMaker
Adobe Photoshop
Macromedia Freehand
CorelDRAW
Microsoft Publisher
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| Microsoft Word/Excel/Power Point |
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| REMOVABLE MEDIA COMPATABILITY | USB Hard Drives/Devices
CD-R and CD-RW
DVD-R and DVD-RW
Zip Disks (100mb and 250mb)
Jaz Disks (1gb and 2gb)
External SCSI Hard Drives
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|  | TURNAROUND TIMES | Deadlines must be clearly communicated and written on one of our request forms. Our standard turnaround time is 24 hours. If a job is needed sooner we will do our best to meet the deadline. Please call in advance to inquire about a Rush turnaround.
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| TO ENSURE EXPEDIENCE WITHIN THE 24HR TURN AROUND PERIOD, PLEASE AVOID THESE TYPICAL PROBLEMS IN YOUR FILES. | Missing Fonts
Missing Support Graphics/Placed Images
Corrupt Removable or Transmitted Media
Incomplete Information on Output Request Form
No Output Request Form filled out
No Hard Copy Supplied or Incorrect Hard Copy Supplied
Vague Special Instructions
Corrupt Images
Systems time or special instructions not communicated at the time the order was placed
Incorrect Setup of PDF files
Native files not supplied as backup to PDF Files
Customer not available by phone
File setup in an inefficient, complicated, or improper manner
RGB images needing to be converted to CMYK for output
RGB/CMYK images needing Spot color separation.
LZW compressed TIFF files
JPEG compressed EPS files
Inconsistent Spot Colors used in a document
Unnecessary Image Resolution (too much)
Unstable file formats used in document.
Graphics saved from clipboard into your document.
Bleeds not included in artwork.
Incompatible software used to create document or graphics.
Stylizing text in Pagemaker or Quark (i.e.: Bold, Italic, Shadow via control palette) |
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| PICKUP & DELIVERY | An $8.00 delivery charge will be applied for each pickup and/or delivery. If a job is to be delivered by a Service Typographers courier, please mark the "deliver to:" on one of our request forms under the "Special Instructions" section and include the whole address the job is to be delivered to. |
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| SHIPPING | Service Typographers offers UPS, FedEx. and US Priority Mail overnight shipping services. Please request at the time of order if you would like us to ship your job via one of these carriers. It is very important to provide shipping address information to us, preferably, under "Special Instructions" on one of our request forms, including name, account number, address, city, state, zip, and telephone number or any special instructions. |
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